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University of Sussex Benefits From FM partnership

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University of Sussex Benefits From FM partnership

Sussex Estates and Facilities (SEF), an innovative 10 year partnership between Interserve and the University of Sussex, started providing estates and facilities management services to 4,000 students and 2,100 staff across the campus in January 2014.

During the first year of the contract the 235-strong team has provided customer service training to all staff and installed a new 24/7 service centre – answering 2,000 calls a month. The partnership has also committed to investing £5 million to improve the campus, recruited undergraduates and apprentices and is supporting the University to meet its target of reducing carbon usage by 44 per cent.

 SEF has also used technology to share maps of the campus and surrounding areas through the use of Quick Response (QR) codes.

The team was recently awarded ‘centre of excellence’ status by the British Institute of Cleaning Science in recognition of the quality of training it provides staff.

Security

In a climate of new regulations, cost-efficiencies and challenging economic conditions, clients are looking beyond simply a guard-focused security service.

Cleaning

To ensure your building or estate gets a superior clean, the first thing we do is apply some simple science to it.

Facilities management

Every organisation needs a facilities management partner that has the expertise to enhance their business performance and their brand - a partner that can focus on service, cost and efficiency.

The 235-strong team has provided customer service training to all staff and installed a new 24/7 service centre – answering 2,000 calls a month.

Project vitals

Location:

Sussex, UK

Client:

Sussex University

Date:

January 2014



University of Sussex Benefits From FM partnership