Customer experience is becoming more strongly recognised for the value it adds to business performance. Businesses are now understanding customer experience touches every part of the business: from the moment a person interacts with the brand online, approaches the building or office entrance, the way they travel through the website or use the building’s spaces, right up until they leave. Every interaction that user has with the people, digital assets, spaces and equipment is influencing their experience, and ultimately their decision to return.
But how can businesses go about identifying and improving customer experience? At Interserve, a key part of our customer-centric culture is to develop our own people to become Customer Experience Practitioners. And as an extension to this, we also offer the same to our clients. Express your interest
in our next Practitioner programme.
We see the clear benefits of a partnership that speaks the same language, moves through a journey together and mutually experiences the positive improvements. But above all, it’s about developing people to deliver better at every touch point; to support them in understanding the role they play in influencing a person’s experience; and to offer them the tools and resources to take customer experience for their business to the next level.
We’ve invested in our own in-house customer experience team – a team of experienced and passionate individuals that together, have developed our own Customer Experience Practitioner programme. They take the programme on the road to support our people and clients across the UK.
Talk to our customer experience practitioners today.
Our thought leadership and latest insight offers views and expertise across blogs, case studies, research papers, media articles and videos. So have a look through and get in touch today to talk more.