Please refer to our Privacy policy for important information on the use of cookies. By continuing to use this website, you agree to this.

Eaton extends contract with Interserve after successful account improvements

Apprenticeships at Interserve
20 November 2019

Interserve has provided Facilities Management (FM) services for Eaton since 2015 and because of successful delivery the contract was extended by three years in 2019.

Eaton extends contract with Interserve after successful account improvements

An Interserve electrician fits replacement lighting at one of Eaton’s facilities

Eaton is a global power management company that provides energy-efficient solutions to help customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton has approximately 100,000 employees and sells products to customers in more than 175 countries. In the UK, Eaton employs approximately 4,000 people in 37 sites across the country.

Interserve first won the FM contracts for Eaton’s Titchfield and Bedhampton sites before being appointed to provide services at Eaton’s Luton site in February 2016.

Interserve brought its mechanical and electrical expertise to the Eaton contract. Services also include cleaning, security, fire safety, building fabric maintenance and catering.

Interserve’s contract with Eaton is a good example of the importance of strong connections between both management and on-site employees. Interserve does this by regularly engaging employees in feedback surveys, which meet with positive results. Impressive KPI results have been achieved with Interserve accomplishing year on year improvements across all service lines.

Ian Wheeler, EHS & Facilities Manager, said: “We are delighted to work with Interserve because the company provides an excellent and efficient service that enables us to concentrate on meeting our business objectives. What is especially pleasing is Interserve’s ability to work flexibly to meet our requirements. They have also enabled us to reduce costs, which in our competitive environment is greatly appreciated.”

Interserve has achieved significant improvements to site infrastructure and fabrics, health and safety and service delivery. One example is that Interserve has introduced a Computer Aided Facilities Managenment system and service delivery models which have evolved as milestones are reached, increasing the self-delivery of services from 40 per cent to over 80 per cent. These measures provide more accurate data to determine site needs along with efficient and dynamic operational delivery which help drive improved services in a fast-changing environment.


Explore our Latest Insight for further blogs, videos and research.

PFM praises Interserve’s approach to delivering FM

PFM magazine has published an article about Interserve’s total facilities management (TFM) contract delivering best-in-class services to the BBC.

Interserve delivers pioneering service to create value for clients

Our Workplace and Customer Experience team is delivering pioneering work ensuring clients make the most out of their estate.

Shifting perceptions in FM through supplier evolution

Jeff Flanagan, MD of B&I, discusses how the perceptions of FM suppliers have changed over his 20+ year career to now being recognised as strategic partners.


Get in touchWant to know more? send us a note here and we'll be in touch

Interserve is committed to protecting and safeguarding your personal data. Please visit our Privacy Policy to find out how your data is used.

*denotes mandatory field

There was an error submitting the form. Please try again.

Thank you. Your message will be with us shortly.
If you wish to write us another message please go back.
We will be in touch soon.

Share your thoughtsShare your thoughts

Please leave a comment below.

comments powered by Disqus