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Workplace experience

Interserve workplace experience

Connecting people with buildings, spaces and brands

Buildings and spaces are things we know a lot about. And connecting people with buildings and spaces is what we pride ourselves on. We know your space is unique. So is your business, and so are your people. We get it. So let's talk more about your space and how we can support it to perform at its best.

At Interserve we make places work better. We do this by really understanding what matters to our clients and to their people. And by bringing new ideas to the table – really putting ingenuity to work.

So, whatever your work space - from a national corporate brand or head office through to a smaller regional work space - we can help your property, your workspace, and consequently your people to perform better. Our integrated and total facilities management solutions help over 2,000 private sector brands make measurable improvements to their working environments every day

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Workplace experience insight

Research: Workplace effectiveness

Following on from our workplace experience research: The Science Series (below), we have now developed the methodology for measuring workplace effectiveness. Our Workplace Effectiveness Index is a diagnostic tool to understand how working environments perform, where they are successful and where they need to improve.

By understanding how the physical and sensory aspects of a workplace influence how people feel about their working environment, we are able to focus on the things that matter most to them, and in turn help them to work at their optimum level benefiting from the workspace they share with others.


The route to workplace effectiveness

A changing landscape - The rise of the knowledge worker

In decades past, boosting workplace efficiency meant keeping the lights on and keeping per square foot costs down. In 2020 it means something quite diff...

Research: The Science Series

During our two-year workplace experience research project, together with Advanced Workplace Associates, we: defined the concept of the workplace experience; presented the best available science on knowledge-worker productivity, cognitive performance and consumer experience design; offered guidelines on how to best design successful working environments; looked at the consumer world to identify how to engender brand loyalty and build relationships that keeps our employees committed and happy; and identified the practical steps businesses should take to create better workplaces. 

Read our five research reports below, and visit our insight hub to read our blogs about workplace experience.

REPORT 5: Optimising performance - Defining, designing, maintaining and evolving workplace experiences

Our final report highlights our key findings across our research and sets out a practical toolkit for businesses to create better workplaces.

REPORT 4: Designing for workplace consumers - learning from excellent customer experience

In this report we take a detailed look at the lessons we can learn from the consumer-facing world that help us better support employee needs in the wor...

REPORT 3: Designing and delivering effective workplace experiences

This latest report sets out a process for defining and creating workplace experiences that align with an organisation's strategic business drivers, enca...

REPORT 2: Decoding the workplace experience

The smell, noise and temperature of the working environment are among the main factors that influence employees’ experiences of the workplace and can im...

REPORT 1: The science behind effective workplace experiences

Create environments that harness knowledge and creativity in employees to create success in business performance.



Breakfast forum whitepapers

We hosted breakfast forums in London to discuss various aspects of workplace experience with senior property and workplace professionals. So far we've discussed: the importance of placing the end user at the heart of workplace design and change; the role of measurement and data in the workplace experience; and most recently, the part culture plays in creating productive workplace environments. We have published a whitepaper from each of these forums to capture the discussions and debates. Read the whitepapers below. And register your interest here to receive our future whitepapers direct in your inbox.

The role culture plays in creating productive workplace environments

June 2017 - Senior property and workplace professionals discussed ideas and best practice on the part culture plays in enhancing or hindering employee p...

The role of measurement and data in the workplace

February 2017 - The debate highlighted the role that data can play in managing the workplace, but also the need to make sure that as workplace professio...

Buildings matter, but people matter more

September 2016 - The debate emphasised the importance of putting the end user at the heart of everything,



Our thought leadership and latest insight offers views and expertise across blogs, case studies, research papers, media articles and videos. So have a look through and get in touch today to talk more. 

Interserve Learning & Employment supports nursery apprentices during Covid-19 pandemic

Interserve Learning & Employment’s Jenna Manning is one of 26 childcare assessors across the business delivering remote support to nursery and school apprentices.

Making the most of store cupboard and freezer ingredients

Hannah Baugh BSc RNutr supports our catering arm Autograph Food which supplies high-quality food to schools, hospitals and businesses across the UK. We've asked her to...

COVID-19 – Redefining the Workplace

As the lockdown continues and businesses learn how to grapple with the issues thrown up by COVID-19, there are a whole host of areas – both positive and negative – tha...

Interserve's insight hub


Making buildings work better

Our workplace support is more personal and pertinent – designed around your people and your space to find the solution that best fits your specific needs. We focus on the details to deliver a result that simply makes your building work better: a working environment that is fit for purpose, which impresses visitors, which motivates and engages people, and frees and empowers them to perform at their best.


Our in-house catering and nutrition teams develop, prepare and serve fresh, nutritious, tasty meals at client sites across the UK.


We consistently deliver high standards of cleanliness, hygiene and safety to make sure buildings get a thorough clean, every time.

Energy management

Our energy management solutions are reducing building energy consumption across the UK to reduce electricity costs and decrease the impact...

Fire safety

We are a leading provider of fire safety services in the UK, offering systems and services to keep your people and property safe.

IT Hygiene

We provide specialist removal of harmful bacteria from workspaces to minimise the spread of infection, reduce absenteeism and support...


We are one of the UK’s top security companies, delivering intelligence-led security solutions to protect our customers’ people, property, assets...

Waste management

Our waste management solutions are diverting up to 100% of waste away from landfill.

Water safety

Unique water management solutions that mitigate risk and support customers to meet health and safety regulations.


Setting standards in any environment

By bringing the very best in intelligent facilities management and support services to buildings and workspaces, we can help your people to deliver their best, ensuring working environments run smoothly, safely and efficiently.

Central government

Transforming service delivery across Central Government and focusing on the wider benefits for the local community, economy and environment.

Corporate buildings

Transforming corporate spaces to drive maximum value from property and assets, while ensuring the end-user needs are met.

Critical environments

Ensuring business continuity through specialist data centre services and critical environment support.


We identify, design and implement innovative, pragmatic, responsive and adaptive solutions across the UK’s defence estates.


Improving educational outcomes for pupils, staff and communities through innovative, sustainable and cost-efficient FM solutions.


We partner with acute and mental health NHS trusts and primary care providers to help reduce costs and drive efficiencies through FM.

Local government

Working closely with councils to tackle problems, transform communities and change lives while reducing costs.


Delivering efficient FM, asset management and critical works expertise to the manufacturing industry to ensure business continuity.

Regulated industries

Our FM service solutions ensure working environments are safe, secure, clean and compliant while maintaining maximum efficiencies.


Enhancing retail environments to drive footfall, maximise dwell time, achieve cost efficiencies and engender brand loyalty.


We’ve been transforming the passenger experience across the transport sector for over 30 years through innovative and sustainable services.


Transforming spaces to create inspiring environments

From single service cleaning, security and maintenance to total facilities management and property management solutions, we believe we can help your building, your workspace, and consequently your people, to work better. Regardless of whether you’re a landlord, managing agent or tenant.

The corporate real estate partner your buildings deserve

Find out more about our service and how you can share in the success we create.

Download our brochure

Delivering ingenuity to retail environments, every day

Find out how you can share in the measurable improvements we have made for our customers.

Download our brochure